PoliciesPrivacy Policy
Welcome to River View Homestay Mukteshwar (“we”, “our”, “us”). We are a family-run homestay located in Pangrari, Mukteshwar, Nainital, Uttarakhand. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, or book a stay with us.
1. Information We Collect
We collect the following personal information:
• Name
• Phone number
• Email address
• Booking details
• Number of guests
• Identity documents as required by Indian law during check-in
• Payment information (processed through the selected payment method)
• Messages sent through
contact forms,
WhatsApp, email or phone
• Device information such as browser type, IP address and approximate location
• Cookies and analytics information
2. How We Use Information
We use your information to:
• Confirm and manage bookings
• Respond to enquiries and provide customer support
• Verify guest identity as per regulatory requirements
• Improve our website and guest experience
• Comply with legal obligations
• Send important booking updates
3. Booking Platforms
If you book through Booking.com, Airbnb, MakeMyTrip or any other online travel platform, your information is also governed by the privacy policy of that platform.
4. Payments
Payments may be accepted through UPI, bank transfer or supported online payment methods. We do not intentionally store sensitive payment credentials.
5. Cookies & Analytics
Our website may use cookies and analytics tools such as Google Analytics to understand website usage and improve performance.
6. Google Maps & Third-Party Services
We may embed Google Maps, social media links and other third-party services. These services operate under their own privacy policies.
7. Data Sharing
We do not sell your personal information. Information may be shared only with:
• Payment providers
• Booking platforms
• Government authorities when legally required
• Technology providers necessary to operate the website
8. Data Security
We use reasonable administrative and technical safeguards to protect your information. However, no internet transmission is completely secure.
9. Data Retention
We retain information only as long as necessary for bookings, legal compliance and business operations.
10. Your Rights
You may
contact us to request correction or deletion of your personal information where legally permitted.
11. Children’s Privacy
Our services are intended for travellers and families. Personal information relating to children is collected only when necessary for booking purposes.
12. Changes
This policy may be updated periodically. The latest version will always appear on our website.
